Productivity – what’s next?
Time - 10.30 - 12.45
What a year 2020 has been. Change has happened at a speed that we never expected and each and every one of us has learned to work in new and innovative ways. But what is next?
In this session we will hear from experts in innovation and future strategy focusing on what the horizon looks like and how you can prepare for the next phase of your business.
11.00: Welcome: Ashleigh McCulloch, Progamme Manager, Productivity Club Scotland
11.05: Reshaping work: Dr Nicola Millard, Principal Innovation Partner, BT
11.35: The future of leadership: Paul Devoy, Chief Executive Officer, Investors in People
12.05: Q&A and discussion
Dr Nicola Millard
Principal Innovation Partner, BT
Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a positive, people-centred expresso shot to innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing, and business consulting to generate data, provocations and stories which can engage and create conversations from the board room, to the front line. No frothy coffee; just solid research.
In her long and varied career at BT – mostly based at Adastral Park in Ipswich, Suffolk, UK – Nicola has done a number of jobs, including futurology, research, usability, customer service, marketing, and business consulting. She was involved with a number of BT firsts, including the first application of artificial intelligence into BT's call centres, BT's initial experiments with home working, and helping to develop BT’s “net easy” score, a new way of measuring customer experience. She currently looks at innovation in both employee and customer experience.
Nicola got her PhD from Lancaster University in 2005 and has authored over 50 publications – including 1 book and numerous book chapters.
Nicola is an award winning presenter, with 2 TED talks and hundreds of conference panel, chair and keynote sessions under her belt. She occasionally pops up on radio and TV around the world, including appearances on 'Woman's Hour', 'Tech Tent', ‘The Genius of Invention and Back in Time for the Weekend' for the BBC.
She is a judge on a number of award panels, including the Institute of Customer Service, the CCMA and the Association of Business Psychology. She is also on the AI advisory board for ContactEngine. In 2019 she was listed as one of the top 10 UK CX Influencers by Customer Experience Magazine.
Chief Executive Officer, Investors in People
Paul has been heading up Investors in People since August 2011. He led the transfer of Investors in People from the UK Government in 2016. Investors in People became a Community Interest Company in February 2017 and is run for the benefit of the community of employers and individuals that it serves. Prior to this Paul was Head of Organisational Development at the Scottish Prison Service, during his time there all 17 Prisons in Scotland were awarded Investors in People recognition.